Frequently Asked Questions

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday – Friday from 8a.m. to 8p.m. Eastern Time. Call toll-free at 1.800.352.4962.

All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, on-demand items are not subject to return unless defective. Contact customer service for further details.

Credit card purchases can be made through our secure checkout using Visa, MasterCard, or American Express. Please be sure to complete all necessary information. Charges on your statement will appear as “Geiger Catalogs.”

If you prefer, you can also order by phone by calling Customer Service at 1.800.352.4962.

Please note that the AdvaMed Code of Ethics and BD policies prohibit the giving of branded promotional items to Healthcare Professionals (HCPs) in the United States. We can only provide items to HCPs in the U.S. if they benefit patients or serve a genuine educational function. The definition of HCP is very broad and includes most representatives of BD customers – any person who has any potential influence over a decision to purchase BD products or services. We may be required to report the value of any items provided under transparency laws. If you have questions about BD’s policies in this area, please contact the Ethics & Compliance team.

You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:

For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.

Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.

Merchandise pricing does not include shipping. Please refer to the table below to calculate your shipping cost based on order total:

Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details.

Specific requirements apply to international shipments. BD sites are prohibited from acting as importer or exporter of any gifts, awards, or promotional items. If you have an order that you need to ship internationally to one or more recipients, please reach out to Kathy Dube for further assistance: kdube@geiger.com.

Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.

On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new easier to remember password through the My Account page.

You can update your password at any time through the My Account page by selecting Change Password.

Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 1.800.352.4962.

Please note that the AdvaMed Code of Ethics and BD policies prohibit the giving of branded promotional items to Healthcare Professionals (HCPs) in the United States. We can only provide items to HCPs in the U.S. if they benefit patients or serve a genuine educational function. The definition of HCP is very broad and includes most representatives of BD customers – any person who has any potential influence over a decision to purchase BD products or services. We may be required to report the value of any items provided under transparency laws. If you have questions about BD’s policies in this area, please contact the Ethics & Compliance team.

You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.

An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.

Please note that the AdvaMed Code of Ethics and BD policies prohibit the giving of branded promotional items to Healthcare Professionals (HCPs) in the United States. We can only provide items to HCPs in the U.S. if they benefit patients or serve a genuine educational function. The definition of HCP is very broad and includes most representatives of BD customers – any person who has any potential influence over a decision to purchase BD products or services. We may be required to report the value of any items provided under transparency laws. If you have questions about BD’s policies in this area, please contact the Ethics & Compliance team.

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